Support
How can we help?
Answers to common questions, and how to reach us when something isn’t working.
Frequently asked questions
What do I need to run STICUENCE?
An iPad with iPadOS 17 or later. The app is designed for landscape.
How do I add my songs?
In Edit mode, tap Import Audio to add files, or Import Folder to bring a whole folder at once. Each file becomes a Song on the timeline. You can also drag a Song sticker onto the timeline and attach audio to it in the inspector.
Which audio formats work?
Any audio file your iPad can play, such as MP3, WAV, AIFF, M4A (AAC) and CAF. Files are copied into the app, so the show still works if the original is moved.
Where are my shows stored?
On your iPad only. STICUENCE has no account and no server. Your shows and audio are part of your iPad’s regular backup. If you delete the app, its shows and imported audio are deleted too.
What does Continuous do?
With Continuous on, Live mode moves from one Stick to the next by itself. With it off, each Stick waits for you to press PLAY or NEXT.
How do I keep the screen awake on stage?
In Live mode, turn on the Screen on switch next to the volume fader. The iPad will not lock while the show is open.
What is a Voice Cue?
A short audio prompt you attach to a Song or Click, for example “Next song: Paper Moons”. It plays right before that Stick starts.
Which languages does the app support?
STICUENCE is in English.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com with the Apple ID you used to buy the app.
Contact
Write to support@sticuence.com. We usually reply within two working days.
To help us fix a problem faster, include:
- Your iPad model and iPadOS version (Settings › General › About).
- The STICUENCE version (shown on the App Store page of the app).
- What you did, what you expected, and what happened. A screenshot or screen recording helps a lot.